Delete your account
One Ombra account signs you in to the Ombra app, the Ombra web app (app.ombratrading.com) and OmbraProp (prop.ombratrading.com). Deleting it closes it for all three. Your account is held by Ombra Trading Ltd, company number 17531482.
Delete it in the Ombra app
- Open the Ombra app and sign in.
- Go to Profile, then Account and privacy, then Delete account.
- Type DELETE, then confirm with your password and your two-step sign-in code.
The app signs you out and tells you the request has been received, and we email you to confirm it.
Delete it by email
If you no longer have the app, email support@ombratrading.com from the email address on your account, with the subject “Delete my Ombra account”. If you can’t send from that address, tell us the address on the account and we will ask you to confirm the request from it, so nobody else can delete your account.
How long it takes
We complete every deletion within one month of your request and confirm by email. There is no charge.
What we delete
- Your account: email address, password hash, two-step sign-in settings and recovery codes, country of residence and when you joined.
- Your sign-in sessions and the device identifier we set at sign-in.
- Your OmbraProp free practice accounts, with their totals and history.
- Your settings and any requests you made, once they are answered.
Practice trades, the journal and settings in the Ombra app are kept only on your phone, so we never held them. Uninstall the app, or clear its data, to remove them from your phone.
What we keep, and for how long
The law requires us to keep some records after your account is closed. We keep only these, use them only for the reason given, and delete them at the end of the period.
- Sign-in and security records (time, IP address, device type): kept up to 12 months from the sign-in, to investigate misuse of accounts, then deleted.
- Anti-money-laundering records, only if you joined a paid OmbraProp programme: your identity check result and Sumsub reference, payout and refund records, payment references and any case records. Kept 5 years after your account closes, as UK anti-money-laundering and sanctions law requires.
- Identity check documents held by Sumsub, only if you completed an identity check: kept 5 years after your account closes for the same reason, then deleted by Sumsub.
- Signed OmbraProp agreement records, if you signed any: kept 6 years after your account closes, as evidence of what you agreed to in case of a legal claim.
- Purchase and tax records, if you bought anything: kept 6 years after the tax year they relate to, as UK tax law requires.
- Emails between us: kept up to 2 years after our last exchange, to answer you and deal with any dispute.
An identity check that failed or was abandoned, with no other account activity, is deleted 12 months after it was started. If you only used the Ombra app and free practice, none of the anti-money-laundering, agreement or purchase records exist for you.
Ombra Watch and the OmbraProp waitlist
Ombra Watch subscriptions and OmbraProp waitlist sign-ups are not part of your Ombra account. To remove those, cancel your Watch subscription in the billing portal or email craig@ombratrading.com, and use the unsubscribe link in any OmbraProp email. See the privacy notice for how long we keep that data.
Your other rights
You can also ask for a copy of your data, or have it corrected, by emailing support@ombratrading.com. If you’re unhappy with how we handled your request, you can complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint.