Help centre
Answers about OmbraProp, the Ombra app, Ombra Watch and the Ombra Shop in one place. Still stuck? Email prop@ombratrading.com. We reply to every message within 48 hours.
Getting started
What Ombra is and where to begin.
What is OmbraProp?
A simulated futures evaluation service from Ombra Trading Ltd. You pay a one-time fee and trade a practice account with no real money in it, under published rules. Most traders do not pass. See how it works.
Is OmbraProp open?
Not yet. Nothing can be bought. Join the waitlist and we will email you once, when evaluations open.
Is this real money trading?
No. Evaluations and funded accounts are simulated: your trades never reach a real market. Payouts are real payments in US dollars, made by OmbraProp from its revenue under the published rules. They are not profits from a real market account.
What is the most I can lose?
The evaluation fee. It is a fee for a service, not a deposit, and it is not invested. You will never be asked to cover simulated losses.
I’m new to futures. Where should I start?
Start with the Learn pages: they explain max loss, consistency and contract sizes in plain words. Only ever trade money you can afford to lose.
Is Ombra a broker, prop firm or signal service?
Ombra Platform and Ombra Watch are software, not a broker or signal service. They give no trading advice and do not hold your money. OmbraProp is a separate simulated evaluation service. It never receives data about Ombra Platform or Ombra Watch customers unless you choose to link your accounts; linking shares only your sign-in identity and email.
Who runs Ombra?
Ombra Trading Ltd, a company registered in England and Wales (company number 17531482), run by Craig Shuttleworth. It is a small, new business and is not regulated by the FCA: the risk disclosure explains what that means for you.
New to this? What is a simulated evaluation?
You pay a one-time fee and trade futures on a practice account with no real money in it, under set rules. If you reach the profit target without touching the max loss floor, you pass and get a simulated funded account. From that account you can request payouts under the published rules. Most traders do not pass, and the most you can lose is the fee. The steps are in How it works.
How many traders pass?
Most traders do not pass futures evaluations. Once we have real numbers we will publish our pass rate, payouts made and denials every quarter. Until then we make no claims.
Which platforms will you use?
Platform: launching soon. The trading platforms you can use are announced here before sales open.
Rules
The published rules are the final word.
Where are the rules and prices?
On the rules and pricing pages. If anything we post elsewhere differs, those pages are right.
What is the difference between Standard and Express?
Standard has no daily loss limit, but in the evaluation your best day can be no more than 50% of your total profit, so passing takes at least 2 trading days. Express has no consistency rule in the evaluation, so you can pass in one day, and on 50K you can choose a $1,200 daily loss limit when you buy (it locks trading until the next session; it does not fail the account). Payout rules differ too: see the rules.
How does the max loss work?
Max loss trails your highest end-of-day balance and stops once the floor reaches your starting balance. If your equity touches the floor, the evaluation ends. Worked examples.
What happens if I fail?
The evaluation ends at once and the fee is not returned, except under the refund policy. You can buy another evaluation if you want to try again. Set yourself a spending limit before you start.
Can I use a bot or a trade copier?
Bots and algorithms you run yourself on your own account are allowed. Copy trading is allowed only between your own OmbraProp accounts (up to 5 evaluations and 1 funded account), in the same direction. Copying trades in from any account at another firm, even your own, copying another person, opposite-direction copying, automated signal feeds, account management by someone else and login sharing are not allowed. You are responsible for your own copier or bot.
Can I trade the news?
Yes, including scheduled releases such as CPI, NFP and FOMC. Positions must be flat by 15:59 US Central.
Which countries can buy?
Worldwide, including the United States, except countries and regions under sanctions. The list of countries we do not serve is in the rules. Live accounts (planned) are intended for every country we serve, subject to broker and legal checks.
Payments and refunds
Full details in the refund policy.
How can I pay?
By card, or in crypto (USDT, USDC, BTC or ETH) through NOWPayments. Prices are one-time fees in US dollars. We pay the network fee and the NOWPayments fee on crypto payments.
Can I get a refund?
Yes, within 14 days of buying, as long as you have not placed a trade on the evaluation. After your first trade the fee is not refunded, except in the cases in the refund policy, for example a platform fault.
How do I cancel?
Email prop@ombratrading.com from the address you bought with. Any clear statement that you want to cancel is enough.
How long does a refund take?
Card refunds go back to your card within 14 days of your request, usually within 5 business days. Crypto refunds are sent within 14 days, usually within 5 business days of you confirming your wallet address.
How are crypto refunds paid?
We refund the US dollar price you paid, in the same coin and network, or in USDT or USDC if you ask, at the rate on the day we send it. We repeat your wallet address back to you before sending: please check it carefully, because crypto payments cannot be reversed.
Should I raise a card dispute?
Please email us first. We usually refund faster. While a chargeback is open, accounts bought with that fee may be paused.
How do I cancel Ombra Watch or update my card?
Any time, from your billing page: sign in with the email you subscribed with. Your subscription runs to the end of the month you have paid for.
How do I get my account after I pay?
Your evaluation login details are emailed to you straight after payment. Your evaluation starts when you place your first trade.
What if the platform fails during a trade?
If the platform or our systems were at fault when a rule was broken (stale data, an outage, a liquidation error), the account is reinstated or, if that is not possible, the fee refunded. See the refund policy.
Payouts
Amounts, timing and conditions are in section 4 of the rules.
Are payouts real money?
Yes. Payouts are real payments in US dollars, made by OmbraProp from its revenue under the published rules. They are not profits from a real market account.
When can I request a payout?
From a simulated funded account, once you meet your plan’s payout rules and have passed the identity check. The conditions for Standard and Express are in the rules.
How often can I be paid?
There must be at least 10 trading days between payouts, on simulated funded accounts and on live accounts. A trading day counts towards this only if your account made at least $100 profit that day. Payouts have limits per request and per month. A person reviews every payout before it is paid.
What is the flipping rule?
A flip is a trade opened and closed within 30 seconds. Flipping is not banned. Each trading day with a flip gives your account a warning, which you see on your dashboard. On the second warning your account goes into manual review: payouts wait until a person has reviewed it. See rules section 5.
How much do I keep?
100% of the first $5,000 paid out on each funded account, then 90%.
How am I paid?
In US dollars to an account in your own name. The name must match your identity check. Your bank’s fees and any currency conversion are yours.
What if a payout is refused?
A payout is refused only for a listed breach, and we send you the evidence. You can appeal within 14 days by emailing prop@ombratrading.com.
How much can I be paid?
Payouts have limits per request and per month. A person reviews every payout before it is paid. The conditions for each plan are in the rules. In some cases part of an approved payout is paid the next month under our terms. Most traders do not pass an evaluation, and passing does not guarantee a payout.
What happens after 3 payouts?
A live programme is planned but is not available at launch. In the planned rules (section 7), after your 3rd payout you join a queue for one of at most 3 live accounts trading OmbraProp's own money. When a place is free, your profit above the simulated starting balance carries over as real cash (up to $5,000, with a minimum of $2,000), you receive 80% of each live payout, and you never pay for a loss. The move is required once offered, with at least 14 days' notice; if you decline, your simulated account closes with a final payout. UK traders would be employees of Ombra Trading Ltd; traders in other countries, including the United States, would be contractors where the broker and local law allow. It depends on broker, legal and regulatory checks and may change. See the rules.
Identity checks
Needed before a funded account or a payout.
Why do I need an identity check?
To get a funded account or a payout, the law requires us to know who we pay. The check also screens against sanctions lists.
Who runs the check?
Our identity check provider, Sum and Substance Ltd (Sumsub), in the United Kingdom. It holds your document images and selfie and tells us the result. See the OmbraProp privacy notice.
What do I need?
A valid photo ID document and a device with a camera. It usually takes a few minutes.
I don’t want to give a selfie. Is there another way?
Yes. Ask for a manual check with no selfie by emailing prop@ombratrading.com.
My check failed. What now?
Email us with your account email and we will tell you what to do next. If we close your account before you trade because you could not complete the check, the fee is refunded.
Ombra app
The web trading terminal and trade copier.
Can I use the platform now?
Not for live accounts yet. Broker connections and the copier are in development and being tested on simulated accounts. Join the waitlist and we will email you when early access opens.
What will it cost?
We haven’t set a price. We’ll announce it to the waitlist before early access opens, and joining the waitlist doesn’t commit you to anything.
Which brokers will it work with?
We’re starting with Rithmic. Tradovate is planned for later, when partner access is granted. Ombra isn’t affiliated with any prop firm or broker. Always check your firm’s copy-trading rules.
Will it stop me losing money?
No. Risk locks and copier alerts are there to help you stay inside the limits you set and to tell you quickly when something goes wrong. They can’t guarantee an outcome. Keep your own stops in place, and only trade what you can afford to lose.
Will you see my prices or trading data?
We never send market data or prices to our servers. To copy trades, the platform has to handle your orders, fills and positions on your connected accounts. We’ll publish exactly what is stored, and for how long, before early access opens.
Can I become a tester?
Yes. Apply to become a tester.
I’m new to futures. Is this for me?
Probably not yet. Ombra Platform is for traders who already trade several prop-firm or broker accounts and want to run them from one screen. If you’re new to futures, learn on a simulated account first and only ever trade money you can afford to lose.
How will you look after my broker login?
Tradovate is planned for later, when partner access is granted, and would connect through its own sign-in, so we never hold that password. Rithmic needs a username and password, which will be stored encrypted and used only to connect your accounts, with a button to delete it. Nobody else’s login is used until a security review is complete.
Ombra Watch
The read-only alarm for NinjaTrader 8. Install guide.
What do I need?
NinjaTrader 8 (8.1.x) on Windows or a Windows VPS. A free NinjaTrader login is enough for simulated accounts.
Does it work with my copier?
Watch doesn’t talk to your copier at all. It reads the orders and positions that NinjaTrader 8 sees on your connected accounts. If your copier trades accounts that are also connected in NinjaTrader, Watch sees what it did. We’ve tested with orders placed in NinjaTrader itself. If you use a web or cloud copier, try it in your first 14 days and tell us how it goes; you get a full refund if it doesn’t see your trades.
Can it place or cancel orders?
No. Its code has no order calls. The Orders and Log tabs in NinjaTrader will only ever show your own actions and your copier’s.
Will it false-alarm while my copier catches up?
A problem has to last 3 seconds before Watch alarms, which covers normal copy delays.
What happens if NinjaTrader is closed?
Alerts stop. Watch runs inside NinjaTrader, so while NinjaTrader is closed, or your PC or VPS is off, there are no on-screen alarms and no emails. Keep NinjaTrader running whenever your copier is trading.
I’m not getting alert emails.
Check your spam folder and that email alerts are switched on in Watch. Still nothing? Email us with your install code and the time of a missed alert.
What leaves my computer?
Nothing, unless you switch email alerts on. Then each alert sends the account name, the issue, symbol root, side, size, order type, time and group name. No prices, market data or balances. See the privacy notice.
Is my firm OK with this?
Watch is read-only and only looks at your own accounts, so it doesn’t trade for you. Copy-trading rules differ by firm and change. Check your firm’s rules for the copier you use.
Shop
Coming soon.
What is the Ombra Shop?
A place to buy Ombra’s TradingView scripts: the indicators and the strategy. Nothing is on sale yet.
Do the indicators tell me what to trade?
No. Indicators show information on your chart. They don’t tell you what to trade, and past behaviour of any indicator doesn’t predict future results.
Do they place orders?
No. None of the scripts place orders through Ombra or connect to your broker.
How will I get access?
Access is granted by hand on TradingView to the username you give at checkout, usually within 24 hours (UK working days). Look under Invite-only scripts in TradingView’s Indicators menu.
Does the Strategy include the Indicator?
Yes. The Manipulation Model Strategy includes access to the Manipulation Model Indicator.
Account and privacy
Your data and how to reach us.
How do I contact you?
Email prop@ombratrading.com. We reply to every message within 48 hours. We do not take phone calls.
How do I change my email address?
Email us from your current address with the new one, and we will update it after checking it is you.
How do I leave the waitlist or stop updates?
Use the unsubscribe link in any email, or email us and we will delete your address.
How do I get a copy of my data or have it deleted?
Email craig@ombratrading.com. Some records, such as identity checks and payments, must be kept for a set time by law: see the privacy notices for Ombra Watch, the Ombra app and OmbraProp.
Do you use cookies?
This site uses none. See cookies.
How do I make a complaint?
Email craig@ombratrading.com with “Complaint” in the subject.